Everwest delivered fantastic results in 2022, as proven by their customers’ feedback
The annual NPS was 53, with a CSAT of 89%, and an RR of 11%. The BU exceeded all of its targets and the AK department reached and exceeded its personal NPS target by 1: the target was 63, and the achieved NPS was 64. Furthermore, we Closed the loop 100% on time. One of the reasons why we were able to achieve accurate and positive results was the cleaning up of the database before sending the survey.
